Pest Ops Privacy Policy
At Pest Ops, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights. It applies to our website (pestops.com), our services, phone calls, texts, emails, and any other interactions with us.
Information we collect:
**Information you give us**
When you request a quote, schedule service, contact us, sign up for updates, or fill out forms, we may collect:
– Name
– Phone number
– Email address
– Home or business address
– Payment information (processed securely by our payment provider — we do not store full card details)
– Pest problem details or service preferences
**Information we collect automatically**
When you visit pestops.com, we may collect:
– IP address
– Browser type and device information
– Pages visited and time spent
– General location data (city-level, not precise GPS unless you enable it)
We use cookies and similar tools to improve your experience, analyze site usage, and show relevant content. You can manage cookies in your browser settings.
How we use your information
We use your information to:
– Provide and improve our pest control services (quotes, scheduling, treatments, follow-ups)
– Communicate with you (appointment reminders, service updates, satisfaction surveys)
– Process payments and send receipts
– Send marketing messages (emails or texts) only if you have opted in
– Protect against fraud and keep our services secure
– Comply with legal requirements
Marketing Communications & Text Messages (SMS)
If you provide your phone number and consent (e.g., by checking a box on our forms or replying to confirm), you may receive recurring automated promotional and informational text messages from Pest Ops (e.g., special offers, service reminders, tips).
– Message frequency varies.
– Message & data rates may apply.
– Consent is **not** required to purchase services.
**To opt out:** Reply **STOP** to any text.
**For help:** Reply **HELP** or email helpers@pestops.com.
You can also unsubscribe from email marketing by clicking the “unsubscribe” link in any message.
Sharing Your Information
We do not sell your personal information. We may share it only in these limited cases:
– With trusted service providers (e.g., payment processors, scheduling software, IT support) who help us run our business
– With affiliates or partners when necessary for service delivery
– If required by law, court order, or to protect our rights, safety, or property
– In connection with a business sale, merger, or transfer of assets
How Long we Keep Your Information
We keep your information only as long as needed to provide services, resolve issues, meet legal obligations, or for reasonable business purposes (typically up to 7 years for tax and service records). After that, we securely delete or anonymize it.
Your Privacy Rights
Depending on where you live, you may have rights to:
– Access, correct, or delete your personal information
– Opt out of marketing communications
– Opt out of certain automated processing (where applicable)
To exercise these rights, email us at helpers@pestops.com. We will respond within a reasonable time (usually 30–45 days).
Security
We use reasonable technical and organizational measures to protect your information. However, no system is 100% secure, so we cannot guarantee absolute security.
Children
Our services and website are not directed to children under 18. We do not knowingly collect information from children under 18.
Changes to this policy
We may update this policy from time to time. Changes will be posted here with a new effective date. We encourage you to check back periodically.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact:
helpers@pestops.com
or write to us at:
Pest Ops, LLC
108 Glenleigh Ct. Suite 3
Knoxville, TN 37934
Thank you for trusting Pest Ops with your pest control needs and your privacy.